James Gilmore
“What’s the Apple Store of consulting?”
James Gilmore is the co-author (with Joseph Pine) of the recently-updated, groundbreaking book, The Experience Economy. He’s also the co-founder of Strategic Horizons LLP, which helps businesses conceive new ways of understanding customer needs and adding value in the marketplace.
I talked to Gilmore about how we can create the client experiences that will help us serve clients more effectively, attract new ones, and build our businesses.
You can find out more about James Gilmore, his book, and services at www.strategichorizons.com.
| Orchestrating Experiences |
Design an experience for your client that is compelling and memorable with THEME-ing:
Adapted from The Experience Economy, by Joseph Pine and James Gilmore. |
Podcast run time: 22:40
Intro music exluna by Jakub Koter
Podcast: Play in new window | Download
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